Connected apps
Fix OAuth loops, missing tools, and connections that appear to vanish.
Connection completes but the app still shows disconnected
- Return to Brainwrite after the browser confirms success.
- Open Connected apps and use Refresh connection status.
- Check the Connected tab for the account, including its alias.
- Retry from the original bot after the account appears active.
The account is connected but the agent cannot use it
Start a new task after connecting the app so the engine receives a fresh tool catalog. Name the service and account explicitly in the request. If several accounts are connected, select or mention the intended alias.
Some engines expose connected tools differently. Verify the chosen engine supports MCP or the connected-tool bridge used by the app.
The tool is missing or the bot says it is not allowed
Check the bot's tool grants. A bot with an assigned grant list only sees the tools granted to it — ungranted tools disappear from its catalog and calls to them are refused, by design. Open the bot's settings on the desktop, look under Connected apps, and either add the tool to the granted list or set the service back to all tools. Bots with no grant record at all keep every tool; phones show the current grants read-only under App tools in the bot's profile.
Official build says the service is unavailable
Check internet connectivity and try again later before reconnecting every account. The packaged app preserves its installation identity across transient broker outages; rotating or deleting local credentials during an outage can separate existing grants from the installation.