Billing and cancellation
Update your card, cancel, and what happens to your Cloud computer when a subscription ends.
Manage billing
On cloud.brainwrite.in, choose Manage billing. A secure Stripe page opens for your account, with no second sign-in. There you can update your card or cancel your subscription.
When a renewal payment fails
If a monthly payment does not go through:
- Your Cloud computer stops straight away, and the desktop app asks for payment at its next check: when it opens, and every 8 hours while it stays open.
- Your Cloud's data is kept for 7 days after your paid access ended. The page and the email you receive show the exact date, in UTC.
- Choose Update payment on cloud.brainwrite.in to fix the card. Once the payment goes through, the same Cloud computer starts again with everything as you left it.
When you cancel
Cancelling takes effect at the end of the month you have paid for; until then everything keeps working. When paid access ends, your Cloud computer stops, and its data is kept for 7 days. To come back within that time, choose Subscribe again on cloud.brainwrite.in and your Cloud starts again as you left it.
After the 7 days
Your Cloud computer and all of its data are deleted and cannot be recovered. You receive an email when this happens. If you subscribe again later, you get a new, empty Cloud computer.
Questions
For anything about a payment or your subscription, see Support.