Billing and cancellation

Update your card, cancel, and what happens to your Cloud computer when a subscription ends.

Manage billing

On cloud.brainwrite.app, choose Manage billing. A secure Stripe page opens for your account, with no second sign-in. There you can update your card or cancel your subscription.

To move to a bigger plan, open your plan in the Brainwrite app: Settings → Usage & billing (in Advanced mode, Settings → Brainwrite Cloud) and choose Change plan. Your plan's card is marked Your plan, and each bigger plan shows what it includes and its price.

Choose Upgrade to Pro or Upgrade to Max. Before anything changes, the app shows what you pay today, the difference for the rest of your billing month, and the monthly price from your next billing date. During a free trial, your trial moves to the new plan and the app shows when your first payment is and what it will be.
Choose Upgrade to Pro (or Upgrade to Max) again in that window to confirm. The card on your plan is charged, and the new plan and its allowances start straight away. Choose Not now and nothing changes.
If the payment does not go through, your plan stays as it was. Update your card in Manage billing, then try again.

When you are near or at your plan's limit, the card that tells you so also offers the next plan up.

Moving to a smaller plan is not done from the app.

Cancel from the app

In the Brainwrite app, open your plan: Settings → Usage & billing → Plan (in Advanced mode, Settings → Brainwrite Cloud). Choose Cancel trial during a free trial, or Cancel plan otherwise.

You can tell us why in a few taps, and add a note if you like. Every answer is optional, and cancelling never needs one. Would you rather talk it through first? Choose Email us.
Choose Cancel my trial or Cancel my plan. A trial then ends on its last day and nothing is charged; a paid plan runs to the end of the month you have paid for, and you won't be charged again.
Changed your mind before then? Choose Keep my plan, and it renews as before.

If you own a Team or Business plan and have no Cloud of your own, the same button cancels the team plan: the team's Cloud stops at the end of its period, for everyone in the team. An extra Cloud you bought is cancelled in Manage billing.

When a renewal payment fails

If a monthly payment does not go through:

Your Cloud computer stops straight away, and the desktop app asks for payment at its next check: when it opens, and every 8 hours while it stays open.
Your Cloud's data is kept for 7 days after your paid access ended. The page and the email you receive show the exact date, in UTC.
Choose Update payment on cloud.brainwrite.app to fix the card. Once the payment goes through, the same Cloud computer starts again with everything as you left it.

When you cancel

Cancelling takes effect at the end of the month you have paid for; until then everything keeps working. When paid access ends, your Cloud computer stops, and its data is kept for 7 days. To come back within that time, choose Subscribe again on cloud.brainwrite.app and your Cloud starts again as you left it.

After the 7 days

Your Cloud computer and all of its data are deleted and cannot be recovered. You receive an email when this happens. If you subscribe again later, you get a new, empty Cloud computer.

Questions

For anything about a payment or your subscription, see Support.